Grow your practice with our courses

1. Visit the Registration Page:

   • Click on this link to get started: education.tridentlab.com 
   • Once you're registered, you can save your username and password to easily access the site in the future.

2. Click "Sign Up":

   • On the registration page, click the "Sign Up" button.
   • Fill in your details:
     • Name
     • Email Address
     • Password
     • City, State, and Zip Code
     • Phone Number
     • State License Number (if applicable)
     • AGD Member Number (if applicable)
   • After entering your information, check the box to accept the Terms & Conditions.
   • Click "Start Your Learning Journey" to complete your registration.

3. Verify Your Email Address:

   • Check your inbox for a verification email and follow the instructions to confirm your email address.

4. Complete the Survey:

   • After email verification, you may be asked to complete a brief survey to personalize your learning experience.

5. Explore the Site:

   • Once you’re signed up and verified, you’re ready to start exploring the site and your learning options!

1. Navigate to the "Me" Icon:

   • In the upper right corner of the screen, locate the person icon labeled "Me." This is the second icon from the far right.

2. Access Profile Settings:

   • Click on the downward arrow (carrot) next to the "Me" icon.
   • From the dropdown menu, select "Profile" to go to your profile page.

3. Edit Your Profile:

   • Once on your profile page, look for the "edit" link under your profile icon. Click on it to open the edit window.

4. Update Your Information:

   • A window will pop up with a content bar on the left side.
   • You can now start editing your personal information, including your name and email address.
   • Additionally, you can update your professional experience and change your password here.

Best Practices for Account Creation and Security

• Use a Unique Email Address: We encourage you to register with an email address that is unique to you. Whether it’s a work or personal email address, using an email that is specific to you helps ensure that your account and its associated data are properly tracked and secure.

• Dashboard Tracking: Your user account will serve as a personalized dashboard where all your learning activities are tracked. This includes storing certificates for any courses you complete. Keeping your email address unique ensures that all your progress and achievements are linked to the correct account.

• Protect Your Credentials: It’s important to keep your login credentials—such as your email address and password—safe and secure. Use a strong, unique password for added protection, and avoid sharing your account details with others.

If you've forgotten your password, you can easily reset it by following these steps:

1. Go to the Login Page:

   • Navigate to the login/sign-up page.

2. Click on "Forgot Password?":

   • Under the login fields, you’ll see a link labeled "Forgot Password?" Click on this link.

3. Enter Your Email Address:

   • You’ll be prompted to enter the email address associated with your account.
   • Make sure to enter the correct email, and then click "Submit."

4. Check Your Email:

   • An email with a password reset link will be sent to the address you provided.
   • Open the email and click on the reset link.

5. Create a New Password:

   • You’ll be redirected to a page where you can enter a new password.
   • Choose a strong password that you haven’t used before, then save your new credentials.

6. Login with Your New Password:

   • After resetting your password, you can log into your account with your new password.

You can easily access your completed courses and download earned certificates in two ways:

1. From Your Dashboard:

   • Navigate to your dashboard.
   • Select the course you want to revisit.
   • Click on the Certificate section to download a new copy of your certificate.

2. Via the "Inbox":

   • In the top right corner, click on "Me" and select "Inbox."
   • Use the search bar on the left to enter the name of the course.
   • The email containing your certificate will appear, and you can download a new copy directly from there.

• After registering, you’ll gain immediate access to the course materials.
• You can begin your learning journey by navigating to your Dashboard and selecting the course in the My Courses section. Or If you’re already on the course’s landing page, simply click the "Continue" button to begin your course.

• Yes, you can enroll in as many courses as you like.
• Simply navigate to the course pages and click Enroll or Register for each course you’re interested in.

• From Your Dashboard:

  • Navigate to your Dashboard and find the My Courses section.
  • Select the course you want to start, and click on it to begin.

• From the Course Landing Page:

  • If you’re already on the course’s landing page, simply click the "Continue" button to begin your course.

• During the registration process, you’ll be prompted to enter your payment details.
• PayPal is our merchant servicer. Payment options include using your current PayPal account or using credit/debit cards as a guest. 
• Note: Creating a PayPal account is not necessary to complete the payment process.
• Once your payment is processed, you’ll gain immediate access to the course.

Getting started on the platform is simple, and signing up is completely FREE. Once you’re registered, you’ll have access to a variety of courses, including both complimentary options and those that require a nominal fee.

• Each course clearly displays its associated cost.
  • You’ll see the price on the course page thumbnails.
  • The cost is also listed on the individual course landing page.

• Refund policies vary by course. To understand your options, check the course’s terms and conditions or the refund policy on the course landing page.
• Many of the in-person events offer refunds within a certain timeframe after purchase, but the specific duration and eligibility criteria may vary.

1. Review the Quiz Requirements:

   • Ensure that you’ve completed all the required sections of the quiz. Some quizzes may need you to answer every question before allowing you to proceed.

2. Check for Minimum Passing Score:

   • Some quizzes require a minimum score to pass before you can move on. If the quiz includes a passing grade, make sure you've scored enough correct answers. Review your results if available and retake the quiz if needed.

3. Review the Quiz Content:

   • If you’re struggling with specific questions, review the course content or materials provided for that section. It may be helpful to go back and review key concepts before retaking the quiz.

4. Retake the Quiz (If Allowed):

   • Some courses allow you to retake a quiz if you don’t pass or if you want to improve your score. Check to see if there’s an option to retake the quiz and try again.

5. Ensure All Questions Are Answered:

   • Some quizzes won’t let you proceed unless you’ve answered every question. Double-check that all questions have been answered, and there are no skipped or unanswered sections.

6. Check for Technical Issues:

   • If the quiz is malfunctioning or not allowing you to submit, make sure there are no browser issues (like pop-up blockers or connectivity problems). Try refreshing the page or using a different browser or device.

7. Contact Support:

   • If you’ve tried the above steps and still can’t get past the quiz, please reach out to Customer Support as soon as possible via the Contact Us at the bottom of the page. We can help troubleshoot any technical issues or clarify the requirements for passing the quiz.

1. Check for Survey Availability:

   • Ensure that the survey is part of the course or registration process you're currently on. Surveys may only appear after certain steps are completed (e.g., after verifying your email or completing initial course modules).

2. Log Into Your Account:

   • Make sure you are logged in to your account. If you’re not logged in, you may not be able to access the survey.

3. Clear Your Browser Cache and Cookies:

   • Sometimes, browser issues can prevent you from accessing certain parts of a website. Try clearing your browser’s cache and cookies, then reload the page.

4. Try a Different Browser or Device:

   • If clearing your cache doesn’t help, try using a different web browser (e.g., Chrome, Firefox, Safari) or accessing the survey from a different device (computer, tablet, or smartphone).

5. Check for Course Progress:

   • If the survey is part of a course, make sure you’ve completed all the necessary steps or modules to unlock the survey. Some surveys only appear after completing certain sections of the course.

6. Contact Support:

   • If you’ve tried the above steps and still can’t access the survey, please reach out to Customer Support as soon as possible via the Contact Us at the bottom of the page. We can assist in resolving any access issues you may be experiencing.

• Yes, our platform allows you to pause a course and resume it at any time.
• Your progress is automatically saved, so you can pick up right where you left off without losing any data. Simply log into your account when you're ready to continue, and navigate to the course you were taking to pick up from your last completed lesson or module.

• Your progress is displayed on your dashboard.
• You can see the percentage of the course you’ve completed and should be able to easily identify which modules or lessons are still pending.
• Under My Courses you will see progress bars and inside the course you will see checkmarks next to completed sections, so you can visually track how far along you are in the course.

The site is not loading properly. What should I do?

• Try clearing your browser’s cache and cookies or attempt to access the site using a different browser or device.
• If the issue persists, please reach out to Customer Support as soon as possible via the Contact Us at the bottom of the page for further assistance.

I’m having trouble with video playback or course materials.

• First, ensure your internet connection is stable.
• If the issue continues, try refreshing the page or switching to a different browser.
• For ongoing issues, contact Customer Support as soon as possible via the Contact Us at the bottom of the page for help.

Can I access the platform on my mobile device?

• Yes, our platform is mobile-friendly. You can access your courses and content from smartphones or tablets, through your browser.